FAQ

Why hair extensions?

Hair extensions are methods of complementing commercial hair with natural hair. These methods are used to suppress thinning or hair loss in concentrated areas as well used to add volume and length for aesthetic purposes. Within the last few decades hair extensions have become increasingly popular because it allows women to revamp their look, enhance self-esteem and express femininity. Hair extensions permit women to have an updated hairstyle, which can be altered and styled to individual preferences hence why a large number of celebrities such as Beyonce, Kelly Rowland, Gabrielle Union, Britney spears, Jennifer Lopez, Kim Kardashian, Ciara, Cheryl Cole and many more have embraced Hair extensions.

Difference between Virgin and Remy hair

Remy hair is chemically processed hair, which refers to the cuticle layer of the hair being intact and aligned in one direction; cuticle is defined as the outer layer of a strand of hair. Common problems occur when the cuticles are not aligned, which create tangles and shedding. This has a significant bearing on the length of time Remy hair can be used. Virgin hair is 100% natural and has not been chemically enhanced in any way. The hair cuticles have not been altered, resulting in the hair being shed free and long-lasting.

How much hair do I need for a full head of weave?

Our specialist team would highly recommend a minimum of 3 bundles of hair if hair lengths between 12” – 18” are purchased. For purchases that require lengths over 18” we would advise customers to purchase 4+ bundles for full volume. The longer the hair length the shorter the width of the track will be end to end. This means for maximum coverage, volume and fullness extra bundles will be required. It is always a safe measure to have a little extra in comparison to not having enough during your hair appointment.

What is the weight of a bundle or pack of weft and length of weft?

3.10 ounces or 85 – 90g* On average* Please bare in mind that our bundles are measured in hair lengths and not the length of the weft.

How long does the hair last for?

Our hair comes from small rural communities where a healthy diet is a common, nutrient and vitamins are high and low in salt, sugar, and processed animal fats amongst all our donors. With simple attention and care our hair can last well over year.

Why choose Bleuribbon Hair Extensions?

Bleuribbon’s reputation in the hair extensions market has grown from strength to strength with nearly 80% of our business coming from referrals alone. We constantly exceed customer’s expectations by the quality of hair we sell and the first class service we provide. At Bleuribbon we accept responsibility for how our clients look and have an in depth understanding of how the look of a woman’s hair can have a significant bearing on her confidence, self-worth and happiness.

What are Bleuribbon’s Opening/Contacting Hours?

Bleuribbon are opening 24hours 7 days a week for customer purchasing online via www.bleuribbonhair.com however Bleuribbon sales team and management are available Monday-Thursday 9am -5pm & Fridays 9:30am-4:30pm please contact sales@bleuribbonhair.com for all enquires alternatively you can contact your chosen department via our contact us page.
Please note replies can take up to 48hours and potentially longer within sale and promotional periods.

Can I add colour to your hair extensions?

Our Virgin hair can be dyed to a colour that’s suitable to you. You can also cut and style your hair with all hair appliances.

What packaging will i receive with my order?

Every customer who purchases products exceeding £290 will receive our luxury designer box, each hand made in Italy with care and the delicacy allows it to accommodate up to 8 bundles at a time. Orders under £290 will receive our plain white rigid 2 piece box.

Postage and Packaging (UK and International)

All orders made within the United Kingdom will be charged at £7.99 and usually takes between 4-10 working days to be delivered.We also ship our products internationally, which is charged at $20.49 to over 250 different regions worldwide, which include North America, Europe and Africa. The delivery time is 6 -12 working days.

Sale, Use of Promotional codes and Peak periods:

Please note – All orders made within the United Kingdom within our sale, use of promotional codes and peak season usually takes between 5-10 working days (excluding weekends) and International orders could take up to 7-14 work days to be delivered during the sale, use of promotional codes and peak season due to high demand (NO exceptions and NO fast tracking). During the sale every client will receive our matt white sale boxes.

Note: Please avoid emailing the team for an update of your order as you will receive an update in due course. Allow the allocated delivery time before contacting us (your delivery time is set to working days which exclude weekends. If your order exceeds the allocated delivery time (which is very rare) or you are highly concerned please contact sales@bleuribbonhair.com immediately with your order number which is situated at the top of this page. Under no circumstances can we fast track orders, as they are processed chronologically.

What happens when i place my order ?

Stage one: Your hair is processed at our distribution centre where quality checks are enforced which takes 3-4 working days to complete.
Stage two: After stage one has been completed your order will be transported to our sorting office.
Stage three: Your order is then inspected again and packaged in either our Bleuribbon Brown Luxury Boxes or our Bleuribbon plain white boxes. (Box dependent on total of order)
Stage four: Your order will be Dispatched! As soon as your hair has been dispatched we will send you an email or text which will be sent by our delivery carriers DPD where you will be issued with a tracking number which will allow you to track your orders journey.
Please note: The total duration for processing and completion for United Kingdom between 4-10 working days to be delivered.& internationally is between 5-10 working days.

Can I cancel my order?

Yes, you may cancel your order by contacting sales@bleuribbonhair.com, but this has to be done exactly 1 hour after your order has been made. You will receive an email whether your request has been granted or not. If your order is already processing or has been shipped, we are no longer able to cancel it. If you do not contact us in time to cancel your order, you may still return & exchange your item/s once you receive it, as long as the Exchange Policy has been followed.

PLEASE NOTE: Fees such as additional shipping charges, duties, customs, overdraft, interest, or any other fees charged by a third-party will NOT reimbursed.

Return & Exchange policy

We are pleased to offer a strict exchange policy on products. Hair extensions are hygiene sensitive as a result refunds are not permitted, nevertheless we are more than happy to make exchanges on hair extensions that have not been opened, worn or tampered with. In order to make an exchange you must contact our team within 3 working days. All Bleuribbon hair extensions must be returned unopened in the original packaging otherwise an exchange will not be issued. Customers are responsible for shipping cost and we recommend that you return the hair extensions with a tracking number, as we are not liable for lost returns. Once we have received the hair extension we will inspect it thoroughly to make sure the returns requirements are met so that the exchange process can commence.

Delivery Address

8 Shepherd Market, Mayfair, London W1J 7JY

Currency

At Bleuribbon we are proud to support the following currency: Dollars: $, British Pounds: £, Euros:€